10416 172nd St. E., Unit B
Puyallup, WA 98374
office (253)770-9964
fax (253) 770-0120
email: avstarair@att.net
General Practices and Customer Policy
AVSTAR will respect the needs of the aircraft owner, providing excellent service and a quality product at a fair price. We value the relationship we have with you, our customer, and ask for your understanding with the following:
- Effective January 1, 1995: Owner assisted work is acceptable. To keep from intermixing tools, we request you only bring your favorite screwdriver. Registered owner of aircraft and 1 (one) helper, maximum, allowed to participate. Please help us by clearing your schedule during this time, as we need to keep the work rolling along.
- Effective January 1, 1995, Latest revision, January 1, 2011: Shop Rate is $78.00 per hour.
- Effective July 1, 2000: All accounts are C.O.D., with invoice due and payable at time of aircraft delivery
- Effective April 15, 2002, latest revision December 12, 2008: Prior to installation of Customer Furnished Parts, the customer shall agree to the terms of, and sign the "Customer Furnished Parts Policy"
- Effective April 29, 2004: Credit cards accepted are restricted to Discover, Mastercard, and Visa
- Effective January 1, 2009: All formal estimates for insurance repair work will be invoiced at the prevailing shop rate plus expenses (travel, etc.) for the time involved in generating them. This will be deducted from the project invoicing at completion of work when performed by AVSTAR, if repairs are initiated by AVSTAR within 30 days of estimate date.
- Effective January 1, 2011: A discount of $3.00 per hour (on the labor rate only) will be given for cash or check payments received or postmarked within 5 business days of the date of the invoice. Cannot be combined with other offers.